Banner 1 - IBPAP
Banner 2 - IBPAP
Who We Are
The IT and Business Process Association of the Philippines is the primary industry association and advocacy group of the country’s agile, dynamic, and resilient IT and Business Process Management (IT-BPM) sector.
With over 400 members and six partner associations—the Animation Council of the Philippines, Inc. (ACPI), Global In-House Center Council (GICC) Philippines, Contact Center Association of the Philippines (CCAP), Game Developers Association of the Philippines (GDAP), Healthcare Information Management Association of the Philippines (HIMAP), and the Philippine Software Industry Association (PSIA)—IBPAP plays a pivotal role in sustaining the growth of the IT-BPM industry by working with stakeholders in the government and academe to ensure an enduring supply of high-quality labor, support service innovation, and provide country visibility.
IBPAP also assists investors in setting up operations easily and quickly in the Philippines through relevant research, introductions to key officials, and a series of briefings at each step of the investment process. Initiatives for human resources, business development, knowledge sharing, and networking opportunities are also made available to members as a means of continued support.
Ongoing support is then provided through a wide variety of initiatives, including programs for HR development, business development, knowledge sharing, and networking opportunities. IBPAP works closely with the government, academe, and other key stakeholders to make this possible and to reinforce the Philippine IT-BPM industry’s global competitiveness and relevance.
Mission and Vision
MISSION
To enable the key stakeholders in working cohesively to strengthen our industry in uplifting the lives of the Filipinos
VISION
To be the thought leader for our industry and the benchmark for all industry associations throughout the world.
IBPAP Core Values
Love for Country - Our love for the Filipino people inspires our work everyday
Integrity - We do what is right and make things better
Partnership and Teamwork - We value partnerships and teamwork by collaborating effectively
Heart for Service - Passion to serve
Since 2004, IBPAP has led the Philippine IT-BPM Industry’s growth through multiple initiatives
2004-2006
- BPAP was founded
- Four partner associations (ACPI, CCAP, HIMOAP, and PSIA) became part of BPAP
- Co-developed IT-BPM courses with TESDA
2007-2009
- GDAP became the 5th partner association to join BPAP
- The 2010-2015 Philippine IT-BPM Roadmap was launched
- Next Wave Cities Program was launched
- The Philippine was recognized as the Offshore Destination of the Year at the National Outsourcing Association (NOA) Awards
- First International Outsourcing Summit was held
2010 -2014
- BPAP was renamed to IBPAP
- The Philippines overtook India as the world’s largest and preferred destination for customer relations management
- GICC became the 6th partner association to join IBPAP
- Service Management Program (SMP) was approved by Commission on Higher Education (CHED) and was rolled-out in 17 state universities and colleges
- Manila took over Mumbai’s spot as world’s 2nd outsourcing industry in the 2024 Tholons Top Outsourcing Destinations
2015-2019
- The 2016-2022 Philippine IT-BPM Roadmap was launched
- SMP was recognized as the 2017 People Program of the Year by the Philippine Management Association of the Philippines (PMAP)
- The Next Wave Cities program was rebranded digitalcitiesPH, coinciding with the launch of its portal and playbook
- Career portal itstartshere.ph and the Industry-Academe playbook were launched
- The very first Industry Awareness Fair was held in Manila with over 3,000 participants
- Philippines ranked 5th in the Top 50 Digital Nations; Manila, Cebu, and Davao placed in the Top 100 Super Cities in the 2019 Tholons Services Globalization Index
2020-2024
- The 2023-2028 Philippine IT-BPM Roadmap was launched
- The Philippine Skills Framework for the IT-BPM industry was launched
Our Advocacies
Policy Shaping
Build long-term partnerships with the government through shaping and influencing public policies that develop a healthy business ecosystem and, promote the country’s relevance and competitiveness.
Talent Development
Enable the industry to pivot to high-value services by attracting, engaging and retaining skilled and qualified workforce that advocate for lifelong
learning.
Country Branding
Position the Philippines as a premier and preferred destination for digitally-enabled services in the global IT and business process management industry.
Innovation
Be at the forefront of digital transformation leading the industry in adapting to emerging technologies and in developing cutting-edge innovations.
Board of Trustees
All
John Doe
Board Trustee
Chief Country Executive, Carelon Global Solutions Philippines, Inc.
Nicki Agcaoili
Board Trustee
Chief Country Executive, Carelon Global Solutions Philippines, Inc.
Nicki Agcaoili
Board Trustee
Chief Country Executive, Carelon Global Solutions Philippines, Inc.
Nicki Agcaoili
Board Trustee
Chief Country Executive, Carelon Global Solutions Philippines, Inc.
Nicki Agcaoili
Board Trustee
Chief Country Executive, Carelon Global Solutions Philippines, Inc.
Nicki Agcaoili
Board Trustee
Chief Country Executive, Carelon Global Solutions Philippines, Inc.
Nicki Agcaoili
Board Trustee
Chief Country Executive, Carelon Global Solutions Philippines, Inc.
Nicki Agcaoili
Board Trustee
Test Automation Engineer
Executive Team
Jack Madrid
President and CEO
Jack is at the helm of ensuring that the Philippines is able to reinforce its position as a prime investment destination for IT-BPM services. He oversees all industry- led programs while reinforcing partnerships with the government and academe, as well as the company leadership of other stakeholders.
Celeste Ilagan
Chief Operating Officer
Celeste has oversight of all government-related initiatives and is responsible for championing the Philippine IT-BPM sector during key discussions with policy makers and regulatory officers. She ensures that IBPAP consistently leads and stays ahead of legislative and regulatory changes that impact the industry, and proposes enabling policies that strengthen the country's competitiveness.
Jeanette Carrillo
Executive Director for External Affairs and Investor Relations
Jeanette leads and directs IBPAP's efforts in building and strengthening relations with industry and government stakeholders. She also drives membership initiatives and works with investors in identifying growth opportunities for the IT-BPM industry.
Frankie Antolin
Executive Director for Talent Development
Frankie provides direction for IBPAP's talent attraction and upskilling and reskilling initiatives. She also leads the team in strengthening the industry-academe partnerships to support the requirements of the IT-BPM sector.
Jopat Lelay
Executive Director for Roadmap and Shared Services Delivery
Jopat leads the strategic development and implementation of various IBPAP initiatives. He also manages IBPAP's Research, Marketing, and Project Management teams.
Carole Gaffud
Research Director
Carole Gaffud is a well-known figure in the Philippines, especially recognized for her involvement in the beauty pageant industry. She is a pageant trainer, mentor, and coach, and has helped several Filipino contestants achieve success in international beauty pageants. Carole is particularly known for being the trainer of Pia Wurtzbach, who won Miss Universe 2015, and Catriona Gray, who won Miss Universe 2018.